We are a small staff operation with many customers around the country. We currently do not have enough manpower to personally notify each customer when their order has been recieved. You can check the status of your shipment through your shipping provider. If it states that they have arrived then we do have them. When we start working on your order you will recieve a digital invoice. One week later you will recieve tracking information when your order is complete.

We realize that many customers are not familiar with shoe construction or materials.. If this is you, the best thing to do is select the "I Trust The Cobbler" option on the order form. If selected, we will perform the necessary repairs using factory original (or nearest equivalent) materials.

Typically climbing shoes will take around 6-8 weeks. While non-climbing shoes take about 4 weeks. For more precise times please call.

All are high quality rubbers selected by our master cobbler. They vary by thickness, stickiness and hardness. If you would like to know more, please call.

We pride ourselves in our craft and we like a challenge. We try our best to come up with creative solutions for resoling shoes that may not be traditionally resoleable. To inquire about a specific shoe, please call. Have shoe make and model ready when calling.

For detailed instructions on mail orders please visit the services page and follow instructions.